What aspect of incident management does technology primarily support?

Technology plays a crucial role in incident management by enhancing communication and tracking processes. The use of technology facilitates real-time information sharing among various stakeholders, which is critical during an incident when timely and accurate communication can influence decision-making and operational efficiency.

Additionally, advanced tracking systems, such as Geographic Information Systems (GIS), allow responders to visualize incident locations, resource distributions, and ongoing activities, thereby improving situational awareness. The integration of communication tools ensures that all involved parties, including first responders, support staff, and command centers, can stay connected, exchange critical information, and coordinate effectively.

While resource allocation, training, and documentation of costs are important aspects of incident management, they are not as directly supported by technology as communication and tracking. Effective management of resources can be informed by clear communication, and technology can assist in documenting costs, but the primary function of technology lies in enhancing the flow of information and monitoring activities during an incident.